CANCELLATION POLICY
1. Family cancellations
1. More than 24 hours before shift: Full refund minus non-refundable service fee.
2. Less than 24 hours before shift: Provider keeps 50% of booked pay. Family keeps the remaining 50%.
2. provider cancellations
1. More than 24 hours before shift: In a situation where the caregiver has an emergency, and we are unable to get a replacement, Family gets a full refund + free future booking <30 days.
2. 24h Childcare may suspend the caregiver account after 3 cancellations/6 months.
Exceptions
1. Emergencies: We may waive cancellation fees for documented emergencies or extenuating circumstances
2. For other emergencies ( weather, power outage), Caregivers/Families mutually reschedule or refund.
3. Illness or hospitalization: We’ll waive fees or offer rescheduling options with documentation.
4. If the government declares Level 3: Stay Home or equivalent, bookings will be rescheduled without penalty.
4. REFUNDS
1. Refunds process via the original payment method within 3-5 business days.
2. Refunds don't include non-refundable service fees.
3. Please note that each enrollment fee is non-refundable.
5. DISPUTE RESOLUTION
For cancellation disputes, email support@24hchildcare.com with details.
6.CHANGES TO POLICY
We may update this policy. Changes effective immediately for new bookings.
7.CONTACT
For any questions or concerns, please email:
24hchildcare@representative.com
By using our services, clients acknowledge that they have read, understand, and agree to the terms and conditions outlined in this cancellation policy.
Effective Date: 06/01/2025
This cancellation policy aims to balance the needs of our business and clients, ensuring fairness and flexibility.
