CANCELLATION POLICY
Notice Period
- Minimum notice period: 7 days' ( A week) written notice for cancellations or schedule changes
- Notice method: Clients must notify us via email 24hchildcare@representative.com or through call to +1 (417) 318-4228
Cancellation Fees
- Cancellation within 7 days' notice: No cancellation fee
- Cancellation with less than 7 days' notice: 50% of the scheduled fee these applies to subscription plans only.
Exceptions
- Emergency situations: We may waive cancellation fees for documented emergencies or extenuating circumstances
- Illness or hospitalization: We’ll waive fees or offer rescheduling options with documentation proof.
Refund Policy
- Refund processing: Refunds will be processed within 7-10 business days
Changes to Policy
- Notification: We will notify clients of any changes to this cancellation policy with 30 days notice.
By using our services, clients acknowledge that they have read, understand, and agree to the terms and conditions outlined in this cancellation policy.
Effective Date: 06/01/2025
This cancellation policy aims to balance the needs of our business and clients, ensuring fairness and flexibility. If you have any questions or concerns, please don't hesitate to reach out.
